Política de envío

 

Shipping Policy

Introduction

Welcome to Isabellabyshop! We are dedicated to delivering your unique, handmade accessories promptly and efficiently. Please review our shipping policy for important information regarding the shipping of your purchases.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • During peak seasons or holidays, processing times may be longer. We appreciate your patience and understanding.

2. Shipping Rates and Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer the following shipping options:
    • Standard Domestic Shipping (Germany): €5.49 – Delivery within 2-3 business days.
    • Standard European Shipping (EU): €14.49 – Delivery within 5-7 business days.
    • International Shipping (Switzerland & United Kingdom): €26.49– Delivery within 10-14 business days.

3. Domestic Shipping (Germany)

  • We ship domestically within Germany.
  • Estimated delivery times depend on your location and the shipping method chosen at checkout.

4. European Shipping

  • We ship to countries within the European Union.
  • Estimated delivery times depend on your location and the shipping method chosen at checkout.

5. International Shipping

  • We offer international shipping to Switzerland and the United Kingdom.
  • Shipping charges and delivery times vary based on the destination country and shipping method chosen.
  • Please note that international shipments may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Isabellabyshop is not responsible for these charges if they are applied and are your responsibility as the customer.

6. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
  • You can track your order on our [Tracking Page/Carrier’s website].

7. Shipping Address

  • Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Lost, Stolen, or Damaged Packages

  • Isabellabyshop is not responsible for lost, stolen, or damaged packages. If your package is lost or damaged in transit, please contact the shipping carrier to file a claim.
  • In case of issues with your delivery, please contact our customer service team at isabellasjewelrystore@gmail.com for assistance.

9. No Returns or Refunds

  • Due to the handmade and individual nature of our products, all sales are final. We do not accept returns or offer refunds.
  • Please review your order carefully before completing your purchase. If you have any questions about a product, please contact us at isabellasjewelrystore@gmail.com before placing your order.

10. Contact Information

  • If you have any questions or concerns about your shipment, please contact us at:

    Isabellabyshop
    Unter den Linden 2
    isabellasjewelrystore@gmail.com
    +491732527535

Last Updated: 02.07.2024